I was on a work call the other day where my boss was talking about how we are expected to interact with our customers. The customers often don’t agree with or are not happy about how my boss runs his business. His piece of advice for myself and my coworkers as we are the ones who talk with the customers, is to kill them with kindness.
I honestly think this is one of the most underused tactics in life. We so often are set on proving that we are right or winning the argument that we forget that the easiest and usually best approach is to just be kind. In a world that is already so tough and cruel to so many, so why would we want to add to that.
Another way of thinking about it is that you really don’t get anywhere by just arguing with someone, even if you know you’re not changing your stance. Instead let them talk and hear what they have to say. I have found through my own experiences that by doing this they become more receptive to my actions that follow because they feel as though I did hear them out.
Kill them with kindness. It seems like such a simple thing to do, but by the lack of use in our world I would say that isn’t the case. I just think it is such a powerful weapon to have for use. The only way that you can use it though is when you are confident enough in who you are that you can take the higher road that results in less resistance. This is a skill that is so valuable to have, and usually overlooked. The good thing is though that it is never too late to start killing people with kindness.